Privacy Policy
1. Introduction
At Lytho3D, we place great importance on the protection of your personal data. This policy explains what information we collect, how we use it, and what your rights are under the GDPR.
2. Data collected
We can collect the following data:
Contact information: name, email address, phone number.
Order information: delivery address, payment details (via secure provider).
Technical data: IP address, browser type, cookies and browsing statistics.
User content: files or 3D models submitted for printing or customization.
3. Purposes of processing
Your data is used for:
Processing your orders and deliveries.
Managing customer relationships (support, invoicing, follow-up).
To improve our services and the user experience.
To comply with our legal and tax obligations.
4. Legal basis
We process your data on the following basis:
With your consent (e.g., newsletter subscription).
From the execution of a contract (ordering products).
Compliance with legal obligations (invoicing, accounting).
In our legitimate interest (site security, fraud prevention).
5. Data sharing
Your data is never sold. It may only be shared with:
Our technical service providers (hosting provider, payment service, carriers).
The legal authorities if required by law.
6. Shelf life
Customer data: kept for the duration of the contractual relationship + 5 years.
Billing data: kept for 10 years (legal obligation).
Cookies: maximum duration of 13 months.
7. Your rights
In accordance with the GDPR, you have the right to:
Right of access, rectification and erasure.
Right to limitation and to objection.
Right to data portability.
You have the right to withdraw your consent at any time.
To exercise your rights: contact us at privacy@lytho3d.com.
8. Security
We implement technical and organizational measures to protect your data against unauthorized access, loss, or disclosure.
9. Cookies
Our website uses cookies to improve navigation and analyze audience. You can manage your preferences via your browser or our consent banner.
10. Contact
Data controller: Lytho3D SRL Address: 15 Square Drouet d'Erlon, 1420 Brussels, Belgium Email: lithophanie3D@hotmail.com